These Terms govern your use of Perla.ai, an online booking and clinic management platform with AI assistance for dental clinics, operated by R & R Newtech Dental Corp., a company duly registered in the Philippines (“Perla,” “we,” “us”). By creating an account or using the service, you agree to these Terms. Clinics outside the Philippines are served under these same Terms until a regional annex for their country exists.
Perla provides a booking page where patients book appointments, AI assistance for your team (such as visit notes and answers from your clinic’s records), and a dashboard to manage your clinic’s patients, schedule, supplies, and related records. Perla is a tool to assist your clinic; it does not provide medical advice and is not a substitute for professional clinical judgement.
You are responsible for the accuracy of the information you enter, for keeping your login secure, and for ensuring you have the right to upload any patient data you put into Perla. You remain the controller of your clinic’s data; we process it on your behalf as described in our Privacy Policy.
A clinic owner chooses whether Perla texts the clinic’s patients. Today texts go only to Philippine mobile numbers. They come from Perla’s approved sender name PERLA and count against the clinic’s monthly allowance of texts. A clinic that sends through its own SMS provider account uses its own sender name, and those texts do not count against the allowance. What a text contains, and how a patient stops texts, is described in the Privacy Policy.
On the web, paid access is bought in advance, in Philippine pesos, for one calendar month at a time (for example, 5 November to 5 December), and it does not renew automatically. The Perla plan includes 50 GB of storage and, each calendar month, an allowance of AI usage (measured in AI tokens and shown as a share used) and 50 SMS texts. Web add-ons for storage, Usage or SMS each last one calendar month and do not carry over; a storage add-on replaces the included storage, one tier at a time. Usage is metered from Perla’s own records and, where a third-party provider is involved, reconciled against that provider’s records for accuracy. Any new access period or additional charge requires a separate checkout or written agreement. Fees are non-refundable except where required by law.
Where supported by the installed release, a clinic owner may purchase a monthly Perla subscription through the available app store. These are auto-renewing subscriptions: payment is charged to your Apple Account or Google Play account when you confirm the purchase, and the subscription renews for the same period and price unless you cancel it at least 24 hours before the end of the current period. You manage or cancel it in your App Store or Google Play account settings; deleting the app does not cancel it. Prices are shown in the store in your local currency before you confirm. The subscription belongs to the clinic you were signed in to when you bought it; everyone in that clinic benefits from it, and it does not transfer to another clinic. Refunds for store purchases are handled by Apple or Google under their terms. If the same clinic also holds prepaid web access, the higher active plan applies and the later end date stands.
In supported app releases, storage is a separate subscription through your Apple Account or Google Play account, billed each calendar month. Its total capacity replaces the included 50 GB; it is not extra capacity added on top. Storage renews automatically until cancelled. The store controls upgrade and downgrade timing and any prorated charge or refund, under its own rules. Review the price and terms in the store’s confirmation sheet and manage storage in your store subscriptions.
Usage packs bought in the apps are one-time purchases: unused units do not expire and are used after the included allowance. Each store confirmation buys one pack; confirm another purchase to buy another pack. Balances belong to the clinic selected at purchase and are recorded in its server ledger. Sign in to the same clinic and use Refresh balances to recover the recorded balance; one-time packs are not brought back by the store’s restore. SMS packs are not sold in the current app releases. These store terms do not change the period shown for web purchases.
Restore purchases checks the base Perla subscription and storage separately, using the original store account and clinic. Access, storage and pack balances update only from server-verified store records; the app never grants credits locally.
We work to keep Perla available and reliable but do not guarantee uninterrupted service. The booking page and AI features depend on third-party providers and your patients’ connectivity. Always keep a direct clinic phone number available as a fallback.
Features marked beta are provided “as is” and may change. We may add, modify, or discontinue features.
To the maximum extent permitted by law, Perla is provided “as is,” and we are not liable for indirect or consequential losses, missed appointments, or lost revenue arising from use of the service. Nothing here limits liability that cannot be limited by law.
You may stop using Perla and delete your account at any time from Settings. We may suspend access for breach of these Terms. On termination, your data is handled as described in the Privacy Policy.
R & R Newtech Dental Corp. — questions: hello@perla-ai.app.
Effective 1 November 2026. Reviewed by R & R Newtech Dental Corp.